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Remote Control Troubleshooting

Follow the below steps to troubleshoot issues with your remote control.


Depleted or incorrectly inserted batteries are the most common reasons for remotes not working. Start by replacing the batteries in your remote control with new ones.

Still not working?

Are they inserted correctly? Check that the + and - on your batteries correspond to the + and - in the battery slots in the remote. Pairing (connecting) your Smart Remote When you turn on your TV for the first time, your Samsung Smart Remote should pair to your TV automatically. However, if it is not connecting, you can pair it manually. The pairing method will differ slightly depending on which remote you are using. What does your remote look like? Click on the picture of your remote to open a link showing you how to pair this remote to your TV. Don't see it? It may not be a Smart Remote. Continue troubleshooting below.

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